Refund Policy
At YAKSU Wholesale, we are dedicated to supplying only authentic, high-quality Korean aesthetics. We understand the importance of product integrity in professional settings. Due to the sensitive biological nature of our products (many of which require strict temperature control) and regulatory safety standards, we enforce a strict refund and return policy. Please read this policy carefully before placing an order. We prioritize transparency and fairness. While we cannot accept returns for general dissatisfaction or inventory adjustments, we stand behind the authenticity and condition of our goods at the point of dispatch. This policy outlines the specific circumstances under which refunds or replacements may be granted and the procedure for filing a claim.
Safety Warning: Cold Chain Products
Aesthetic solutions and certain bio-stimulators are temperature-sensitive products that require cold chain management (2-8°C). We utilize professional-grade polystyrene foam boxes and significant quantities of ice packs or dry ice to maintain this temperature range for 48-72 hours during transit. Please note that our responsibility for the cold chain ends once the package is handed over to the courier service (FCA Incheon). We are not liable for temperature excursions caused by customs delays, courier operational errors, or the Buyer's failure to receive the package on the first delivery attempt. In many cases, research has shown that solutions remain stable at room temperature for limited periods (up to 1-2 weeks) without degradation of potency. However, if you are concerned about product viability due to extended transit times, please contact our support team immediately upon receipt.
Claims for Damaged or Defective Items
If you receive a shipment that is visibly damaged (e.g., crushed boxes, broken vials) or if the contents do not match your order (incorrect product, missing quantity), you must notify us within seven (7) calendar days of receipt. Late claims will not be honored. **Mandatory Evidence: Unboxing Video** To prevent fraudulent claims, we strictly require a continuous, unedited 'Unboxing Video' for all damage or missing item claims. The video must clearly show: 1. The unopened shipping label and tracking number. 2. The condition of the outer box before opening. 3. The opening of the box and the removal of items. 4. A close-up of the damage or the specific items that are missing. Photos alone are NOT accepted as sufficient proof for compensation. Failure to provide this video evidence will result in the immediate rejection of your claim.
Returns & Non-Returnable Items
Due to health and safety regulations, **we strictly do not accept returns** for 'change of mind' or if you ordered the wrong product by mistake. Once an aesthetic product has left our chain of custody, we cannot guarantee its storage conditions, and therefore it cannot be resold. The following items are non-returnable and non-refundable: * Products that have been opened or used. * Temperature-sensitive goods (Aesthetic Solutions) once delivered. * Products where the packaging seal has been broken. * Custom-ordered items sourced specifically for your account. In the rare event that a return is authorized by management (e.g., for a general accessory), the Buyer is responsible for all return shipping costs and a 20% restocking fee. The goods must be received in pristine, sellable condition.
Order Cancellations
You may request to cancel your order for a full refund at any time **before** it has been processed for dispatch. 'Processed' is defined as the point where the goods have been packed and a shipping label/AWB has been generated. Once a tracking number (AWB) is generated, the order is considered dispatched and in the custody of the logistics provider. At this stage, the order cannot be cancelled. If you refuse delivery of a dispatched order, you will be responsible for the original shipping costs, return shipping costs, and any import/export duties incurred. The remaining balance (if any) will be refunded as store credit only.
Refund Processing & Timeline
If your refund claim is approved, we will notify you via email. Refunds are typically processed within 5-10 business days. **Methods of Refund:** 1. **Store Credit:** This is the fastest method. The amount is immediately credited to your wholesale account and can be used for future orders. 2. **Original Payment Method:** Refund to your bank account or credit card. Please note that banks may take additional time (up to 14 days) to reflect the funds in your statement. We are not responsible for fluctuations in exchange rates between the time of purchase and the time of refund. 3. **Replacement:** In cases of breakage, we may offer to ship replacement units with your next order to save on shipping costs and carbon footprint.